Privacy Policy
Last updated: May 2026
Who we are
Inner Glow Therapy Room is a peaceful women-only wellness practice based in Newbury, offering holistic massage, luxury facials and wellness-focused treatments. We are committed to protecting your privacy and handling your personal data responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Inner Glow Therapy Room
3 Connaught Road, Newbury, Berkshire RG14 5SP
Email: hello@innerglowtherapyroom.co.uk
Phone: 07919 162706
What data we collect
Information you provide directly
When you use our contact form, book an appointment, or get in touch, we may collect:
- Your name
- Email address
- Phone number
- The content of your message or enquiry
- Health information relevant to your treatment (provided during consultation)
Information collected automatically
When you visit our website, we may automatically collect certain information through cookies and similar technologies, including:
- Your IP address (anonymised)
- Browser type and version
- Pages you visit and how long you spend on them
- The website that referred you to us
- Device type and screen size
How we use your data
- To respond to your enquiries and messages
- To manage and confirm your bookings
- To provide safe and appropriate treatment based on health information you share
- To send you appointment reminders or follow-up communications
- To improve our website and services based on usage data
- To send you occasional updates, but only with your explicit consent
Legal basis
- Consent: Where you have given clear consent for a specific purpose, such as submitting a contact form.
- Contract: Where processing is necessary to fulfil a booking or service you have requested.
- Legitimate interest: Where processing supports our legitimate business interests, such as improving our website.
- Legal obligation: Where we are required to process your data to comply with a legal obligation, such as maintaining treatment records for insurance.
Data retention
- Contact form submissions are retained for up to 2 years after your last interaction.
- Treatment and health records are retained for up to 7 years in line with professional insurance requirements.
- Analytics data is retained for up to 26 months, after which it is automatically deleted.
You may request deletion of your data at any time by contacting us.
Your rights
- Right of access — request a copy of the personal data we hold about you.
- Right to rectification — ask us to correct any inaccurate or incomplete data.
- Right to erasure — request that we delete your personal data where there is no compelling reason to continue processing it.
- Right to restrict processing — ask us to limit how we use your data in certain circumstances.
- Right to object — object to processing where we are relying on a legitimate interest.
- Right to data portability — request that we transfer your data to another organisation or directly to you.
To exercise any of these rights, please contact us using the details above. We will respond within one month.
If you are not satisfied with how we handle your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Cookies
Our website uses cookies to enhance your browsing experience. For details, see our Cookie Policy.
Third-party services
We do not sell, trade, or rent your personal information. We may share your data with trusted service providers who help us operate our website and business (e.g. hosting, analytics). External links from our site are not controlled by us — please review their own privacy policies.
Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact us
Inner Glow Therapy Room
3 Connaught Road, Newbury, Berkshire RG14 5SP
Email: hello@innerglowtherapyroom.co.uk
Phone: 07919 162706